Guests & reservations
Every guest message, one inbox.
Airbnb, Booking.com, Agoda, Zalo OA, Messenger, WhatsApp - all in one place, each conversation linked to the guest's booking, unit and dates. Ultimate adds Trip.com messages.
Included from Pro
Highlights
No more app-hopping
New messages from every channel in one list; filter by channel or by unread.
Know the guest before you reply
Next to the conversation: booking, unit, dates, guests, what they paid and what you receive.
One inbox for the whole team
See who is reading and who is typing; internal notes about a guest are never sent.
What's urgent stays on top
Filter by channel and by where the guest is in their stay - arriving today, in house, leaving tomorrow, arriving soon - so the next arrivals get answered first. Every row shows the unit photo and the channel logo.
- Search by guest name or unit code
- Attach up to 5 photos per message
- Quick replies from your saved templates
Templates that send themselves on time
Pick an anchor - booking confirmed, check-in day, check-out day - up to 3 days before or after, and a send time. Guest name, unit, check-in time and guest-guide link fill in by themselves, in the guest's language.
- Sent straight into the booking channel's chat
- Missing details? It doesn't send - never a “Hi ,”
- Messages with the door code or Wi-Fi only go out once the booking is paid
New messages on the whole team's phones
The Belldor PMS app alerts you to each new guest message, new booking and cancellation; tap to open the right conversation. Reply from your phone, photos included.
- Alerts grouped by conversation, not a flood of pings
- You also see when a colleague replies
Which plans include it?
Every plan comes with a 14-day trial. The Belldor team sets up your units and channels with you, free of charge.
See pricing| Feature | Operations69,000 ₫ / unit / month | Pro99,000 ₫ / unit / month | Ultimate230,000 ₫ / unit / month |
|---|---|---|---|
| Shared inbox for Airbnb, Booking.com, Agoda | Not included | Included | Included |
| Zalo OA, Messenger, WhatsApp in the same inbox | Not included | Included | Included |
| Scheduled message templates | Not included | Included | Included |
| Trip.com inbox | Not included | Not included | Included |
FAQ
Common questions
How do Zalo OA, Messenger and WhatsApp connect?
You use your own Zalo OA and Meta account and paste the connection keys into the inbox settings; Belldor gives your workspace its own address for incoming messages. The Belldor team walks you through each step.
Which plan has Trip.com messages?
Ultimate. On other plans, Trip.com bookings and calendar still sync; Trip.com messages are answered in the Trip.com app.
Can my staff share the inbox?
Yes. Everyone has their own account with role-based access; the team sees who is reading or typing and can leave internal notes about a guest.
Start with your own units.
14-day free trial. The Belldor team supports you during business hours.