Terms of service

1. The service

Belldor PMS is rental management software provided as a subscription through the app.belldor.com dashboard and the Belldor PMS mobile app: calendars and rates per channel, reservations, the guest inbox, housekeeping, books and reports, depending on the plan.

Each plan's features are listed at belldor.com/en/pricing. A booking website on your own domain is an add-on, quoted separately.

2. Accounts

Belldor opens an administrator account for the customer. The customer creates staff accounts and permissions, keeps passwords secret and is responsible for actions taken on those accounts.

If an account may be compromised, tell Belldor right away so we can lock it and revoke its sessions.

3. Trial

New customers get a free 14-day trial. When it ends, choose a plan to keep using Belldor; otherwise Belldor pauses the account.

4. Prices and payment

The price is the one published at belldor.com/en/pricing at the time of payment. Belldor charges no setup fee and no commission on bookings.

Billing periods, plan changes, adding or removing units, renewal, cancellation and refunds follow the Payment and refund policy.

5. Customer data

Data the customer enters or syncs into Belldor PMS (units, reservations, guest details, messages, expenses) belongs to the customer. Belldor processes it only to provide the service, as set out in the Privacy policy.

The customer is responsible for the lawfulness of the data it brings in, including how guest information is collected.

6. Customer responsibilities

Do not use the service for unlawful purposes; follow the rules of the sales channels you connect; pay on time.

7. Belldor's responsibilities

Keep the service running reliably; protect data and keep each customer's data separate; support customers from 8:00 to 22:00 every day by Zalo, phone and email; give notice before planned maintenance.

Belldor is not liable for incidents on the side of sales channels, booking platforms or outside services it does not control, but will help the customer resolve them.

8. Complaints

Send complaints by email, Zalo or phone using the contact details below. Belldor confirms receipt within 1 business day and replies with the outcome within 7 business days.

Both parties try to settle disputes by negotiation first; otherwise they go to the competent court under Vietnamese law.

9. Changes

Belldor gives at least 15 days' notice by email or in the app before changing these terms. Price changes never apply to a period you have already paid for.